CX Insider - Customer experience leaders sharing insights and ideas for customer service success
Een podcast door ACF Technologies - Maandagen
128 Afleveringen
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Trailer
Gepubliceerd: 21-4-2023 -
Ubong Nkanta: Is Your CX Strategy Mature Enough?
Gepubliceerd: 11-4-2023 -
Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle
Gepubliceerd: 27-3-2023 -
The Reality Behind Brand Loyalty, with Ed Deason
Gepubliceerd: 13-3-2023 -
On Diversity, Transparency and Inclusion, with Donata Peksa
Gepubliceerd: 27-2-2023 -
Why Financial Literacy is the Key to Customer Retention, with Monika Hruba
Gepubliceerd: 13-2-2023 -
How Neuroscience Can Transform Customer Journeys, with Duncan Thomas
Gepubliceerd: 16-1-2023 -
Emotion Design for Blended Experiences, With Yasmin Borain
Gepubliceerd: 5-12-2022 -
Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson
Gepubliceerd: 21-11-2022 -
Customer Habits and Banking Biases, With Andrei Calin
Gepubliceerd: 7-11-2022 -
Secrets to a Sustainable Life and Brand, With Lysa Hardy
Gepubliceerd: 24-10-2022 -
Driving Culture Change in Banking Through VoC, With Mona Ibrahim
Gepubliceerd: 10-10-2022 -
Business and the True Metaverse, With Benoit Soucaret
Gepubliceerd: 26-9-2022 -
IoT and the Future of Banking, With Jorge and Javier
Gepubliceerd: 13-9-2022 -
The Formula for Great Customer Service, With Sham Aziz
Gepubliceerd: 16-8-2022 -
Reaching Net Zero in the Construction Industry, With Mats Bredborg
Gepubliceerd: 1-8-2022 -
Why People Talk About Embedded Finance, With Spiros Margaris
Gepubliceerd: 18-7-2022 -
How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail
Gepubliceerd: 4-7-2022 -
The Power of Words, With Harry Ashbridge
Gepubliceerd: 13-6-2022 -
How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares
Gepubliceerd: 25-5-2022
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.
