Doing Customer Experience Right with Stacy Sherman
Een podcast door Doing CX Right® - Maandagen
171 Afleveringen
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111. The Fred Factor Effect - Transforming CX from Ordinary to Exceptional with Mark Sanborn
Gepubliceerd: 13-12-2023 -
110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto
Gepubliceerd: 4-12-2023 -
109. How to Make Your Business Ridiculously Easy to Work With Featuring David Avrin
Gepubliceerd: 27-11-2023 -
108. Proving the ROI of Customer Experience Initiatives with Gregorio Uglioni
Gepubliceerd: 20-11-2023 -
107. How To Scale Modern Customer Service Experiences for Financial Gains with Andrew Carothers
Gepubliceerd: 13-11-2023 -
106. User Testing for Elevated Customer Service and Brand Experiences with Andy MacMillan
Gepubliceerd: 7-11-2023 -
105. The Power of Generative AI - Transforming Customer Service with Connor Grennan
Gepubliceerd: 30-10-2023 -
104: When Machines Become Customers - Navigating the New Normal with Don Scheibenreif
Gepubliceerd: 23-10-2023 -
103. Designing Immersive Customer Experiences Based on Leading Brand Case Studies with Joe Wheeler
Gepubliceerd: 9-10-2023 -
102. Empathy at Scale: Building lasting customer and employee relationships with Natalie Petouhoff
Gepubliceerd: 25-9-2023 -
101. Enriching Customer Interactions: The Balance of Personalization and Data Privacy with Greg Kihlstrom
Gepubliceerd: 18-9-2023 -
Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman
Gepubliceerd: 28-8-2023 -
99. How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business with Rita Soni
Gepubliceerd: 21-8-2023 -
98. Doing CX Leadership Right Based on Brain Science with Alain Hunkins
Gepubliceerd: 14-8-2023 -
97. The New Rules of Customer Experience in a Post-Digital Era with Antonio Grasso
Gepubliceerd: 7-8-2023 -
96. Gaining a Competitive Edge With An Experience Mindset ~ Tiffani Bova
Gepubliceerd: 31-7-2023 -
95. How AI Is Transforming Communication & Customer Service with Microsoft Leader, Frank X Shaw
Gepubliceerd: 24-7-2023 -
94. Future-Proofing Your Business with Unstoppable CX Leadership and Innovation with Victoria Pelletier
Gepubliceerd: 20-7-2023 -
93. Disruptive CX Strategies - Insights From A Woman Who "Blows Sh*t Up!" ~Cindy Gallop
Gepubliceerd: 3-7-2023 -
92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey
Gepubliceerd: 25-6-2023
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
