Doing Customer Experience Right with Stacy Sherman
Een podcast door Doing CX Right® - Maandagen
171 Afleveringen
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51. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
Gepubliceerd: 14-8-2022 -
50. Business and Life Experience Lessons Featuring Mom Eileen
Gepubliceerd: 7-8-2022 -
49. Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems with Wendy Smith
Gepubliceerd: 1-8-2022 -
48. Getting More Organized and Productive Through GTD® with David Allen
Gepubliceerd: 25-7-2022 -
47. Building Trust And Selling From The Heart With Larry Levine
Gepubliceerd: 15-7-2022 -
46. Transforming Customer Experience Through Mystery Shopping
Gepubliceerd: 9-7-2022 -
45. Winning On Purpose and Measurements of Success with Fred Reichheld
Gepubliceerd: 25-6-2022 -
44. Recruiting & Hiring Best Practices For Customer Success with Sam Brenner
Gepubliceerd: 18-6-2022 -
43. Improving Customer Journeys With Employees As Heroes with Ian Golding
Gepubliceerd: 12-6-2022 -
42. The Power Of Influencers To Get New Customers with Neal Schaffer
Gepubliceerd: 31-5-2022 -
41. Doing Customer Experience Right Through Content marketing
Gepubliceerd: 28-5-2022 -
40. Making Your Brand Tattoo-Worthy with Jim Knight
Gepubliceerd: 25-5-2022 -
39. Breaking Silos and Harnessing Data to Improve Customer Experiences with Celia Fleischaker
Gepubliceerd: 16-5-2022 -
38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe
Gepubliceerd: 6-5-2022 -
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart
Gepubliceerd: 29-4-2022 -
36. Improving Communication and Rehumanizing Business Through Videos with Ethan Beute
Gepubliceerd: 24-4-2022 -
35. Getting To The Next Level Starts With You Featuring Lauren Herring
Gepubliceerd: 17-4-2022 -
34. Advancing Customer Experiences Through IT Alignment with Michael Buckham-White
Gepubliceerd: 11-4-2022 -
33. Reducing Burnout To Deliver Better Customer Experiences with Marcey Rader
Gepubliceerd: 3-4-2022 -
32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov
Gepubliceerd: 27-3-2022
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
