Doing Customer Experience Right with Stacy Sherman
Een podcast door Doing CX Right® - Maandagen
171 Afleveringen
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11. How Attention Pays™ For Productivity, Accountability & Profitability Featuring Neen James
Gepubliceerd: 31-10-2021 -
10. Communicating and Delivering Real Value Featuring Bob Burg
Gepubliceerd: 16-10-2021 -
9. How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer
Gepubliceerd: 5-10-2021 -
8. Aiming High - Mental Health & Business Impacts Featuring Darren Prince
Gepubliceerd: 5-10-2021 -
7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran
Gepubliceerd: 3-10-2021 -
6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar
Gepubliceerd: 26-9-2021 -
5. Bringing The Human Back In Human Resources Featuring Dan Naiman
Gepubliceerd: 19-9-2021 -
4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek
Gepubliceerd: 11-9-2021 -
3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw
Gepubliceerd: 23-8-2021 -
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey
Gepubliceerd: 16-7-2021 -
1. How To Get Customers Back Again & Again Featuring Shep Hyken
Gepubliceerd: 5-7-2021
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
