Navigating the Customer Experience
Een podcast door Yanique Grant, Customer Experience Strategist, Entrepreneur - Dinsdagen
161 Afleveringen
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237: Empathy and Innovation in Customer Success with Irina Vatafu
Gepubliceerd: 7-8-2024 -
236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman
Gepubliceerd: 30-7-2024 -
235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw
Gepubliceerd: 24-7-2024 -
234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen
Gepubliceerd: 9-7-2024 -
233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield
Gepubliceerd: 25-6-2024 -
232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani
Gepubliceerd: 18-6-2024 -
231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi
Gepubliceerd: 21-5-2024 -
230: Strategies for Customer Success and Retention with Rachel Stanley
Gepubliceerd: 14-5-2024 -
229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer
Gepubliceerd: 23-4-2024 -
228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram
Gepubliceerd: 16-4-2024 -
227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier
Gepubliceerd: 9-4-2024 -
226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein
Gepubliceerd: 26-3-2024 -
225: Passion, Persistence, and the Power of Storytelling with Cynthia Kay
Gepubliceerd: 19-3-2024 -
224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan
Gepubliceerd: 12-3-2024 -
223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello
Gepubliceerd: 5-3-2024 -
222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak
Gepubliceerd: 27-2-2024 -
221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby
Gepubliceerd: 20-2-2024 -
220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson
Gepubliceerd: 13-2-2024 -
219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus
Gepubliceerd: 6-2-2024 -
218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer
Gepubliceerd: 30-1-2024
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
