Navigating the Customer Experience
Een podcast door Yanique Grant, Customer Experience Strategist, Entrepreneur - Dinsdagen
161 Afleveringen
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177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono
Gepubliceerd: 6-12-2022 -
176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth
Gepubliceerd: 29-11-2022 -
175: CX Design for a Better Employee and Customer Experience with Justin Zalewski
Gepubliceerd: 22-11-2022 -
174: Business and Leadership Re-Defined with Brad Sugars
Gepubliceerd: 25-10-2022 -
173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina
Gepubliceerd: 27-9-2022 -
172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison
Gepubliceerd: 30-8-2022 -
171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss
Gepubliceerd: 10-8-2022 -
170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart
Gepubliceerd: 26-7-2022 -
169: Navigating and Developing a Winning Communications Strategy with Matt Swain
Gepubliceerd: 14-6-2022 -
168: Understanding the Importance of the User Experience with Andrew Ou
Gepubliceerd: 31-5-2022 -
167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow
Gepubliceerd: 17-5-2022 -
166: The Art of Listening and Gathering Product Feedback with Matt Young
Gepubliceerd: 10-5-2022 -
165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison
Gepubliceerd: 3-5-2022 -
164: Delivering Quality Service through Mobile Applications with Eric Vermillion
Gepubliceerd: 26-4-2022 -
163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker
Gepubliceerd: 12-4-2022 -
162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer
Gepubliceerd: 5-4-2022 -
161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia
Gepubliceerd: 29-3-2022 -
160: Key Growth Strategies an Organization Needs to Build Customer Success with Stuart Leo
Gepubliceerd: 22-3-2022 -
159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera
Gepubliceerd: 15-3-2022 -
158: Customer Experience Trends 2022 with Yanique Grant
Gepubliceerd: 8-3-2022
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
