Navigating the Customer Experience
Een podcast door Yanique Grant, Customer Experience Strategist, Entrepreneur - Dinsdagen
161 Afleveringen
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137: Achieving Customer and Employee Success with the Seven Pillars with Wayne McCulloch
Gepubliceerd: 6-7-2021 -
136: Understanding How To Compete Against the Big Giants and Increase Profitability with Jonathan Byrnes
Gepubliceerd: 29-6-2021 -
135: Building a Culture by Design with David Friedman
Gepubliceerd: 22-6-2021 -
134: Learning How to Elevate Your Quality of Life Using Plant Medicine with Jonathan de Potter
Gepubliceerd: 15-6-2021 -
133: Creating Strong Partnerships that Lead to Customer Success with Steven Van Belleghem
Gepubliceerd: 8-6-2021 -
132: Enhancing Your Customer Experience with Targeted Value Optimization with Will Laurenson
Gepubliceerd: 1-6-2021 -
131: How to Leverage Technology and Master Your Logistics with Zach Blank
Gepubliceerd: 26-5-2021 -
130: Customer Experience Design - Understanding the Behavioural Persona of Your Customer with Robert Wallace
Gepubliceerd: 18-5-2021 -
129: How To Enhance Your Customer Experience Through Community Building with Chad Neufeld
Gepubliceerd: 11-5-2021 -
128: What Do Customers Expect from a Contactless Customer Experience with Elias Guerra
Gepubliceerd: 4-5-2021 -
127: How to Master Using Marketing and Customer Experience to Support Each Other with Megan Gilhooly
Gepubliceerd: 27-4-2021 -
126: Increasing Productivity and Efficiency with Business Process Outsourcing with Robert Nickell
Gepubliceerd: 20-4-2021 -
125: Building a Highly Motivated and Inspired Team with Antonio Buchanan
Gepubliceerd: 6-4-2021 -
124: Tips on Recruiting and Selecting the Right Talent with Albert Galarza
Gepubliceerd: 30-3-2021 -
123 : How Body Language Impacts Customer Experience and Our Lives with Blanca Cobb
Gepubliceerd: 23-3-2021 -
122: The Advantages of Mastering Agility while Navigating Your Customer’s Experience with Greg Kihlström
Gepubliceerd: 16-3-2021 -
121 : The Art of Creativity and Empathy While Leveraging Technology with Kris Rudeegraap
Gepubliceerd: 9-3-2021 -
120: Navigating CX Journey Mapping and Building an Omni-Channel Experience with Mark Smith
Gepubliceerd: 2-3-2021 -
119: Best Practices for Enhancing Your Digital Marketing with JP Clement
Gepubliceerd: 23-2-2021 -
118: Understanding How SEO works To Boost Sales and Profit with Ronan Walsh
Gepubliceerd: 3-2-2021
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
