Punk CX with Adrian Swinscoe
Een podcast door Adrian Swinscoe
528 Afleveringen
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Delivering Fanatical Levels of Customer Support - Interview with Fabio Torlini of Rackspace
Gepubliceerd: 17-1-2020 -
Improve your business, yourself and your team with rapid skill acquisition- Interview with Josh Kaufman
Gepubliceerd: 17-1-2020 -
Time to reboot your business and you? Interview with Mitch Joel about Ctrl Alt Delete
Gepubliceerd: 17-1-2020 -
Creating products that customers love - Interview with Chris Ives of Ilkley Brewery
Gepubliceerd: 14-1-2020 -
It's all about customer service, customer service, customer service - Interview with Tom Walsh CEO of Staycity
Gepubliceerd: 14-1-2020 -
Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - Interview with Steve Curtin
Gepubliceerd: 14-1-2020 -
Employee engagement and what it takes to be the best - Interview with Ryan Cheyne of Pets at Home
Gepubliceerd: 14-1-2020 -
Outstanding brands become part of their customers story - Interview with Bernadette Jiwa
Gepubliceerd: 14-1-2020 -
Helping customers, standing out, being human and telling stories through blogging - Interview with Mark Schaefer
Gepubliceerd: 14-1-2020 -
Employee engagement is about human relationships not human resources - Interview with Luis Suarez of IBM
Gepubliceerd: 14-1-2020 -
Business Growth Via Strategic Alliances....Done The Right Way - Interview with Marsha Wright
Gepubliceerd: 14-1-2020 -
Customer Satisfaction Is On The Rise Globally - Interview with Sam Boonin, VP Products at Zendesk
Gepubliceerd: 14-1-2020 -
Customer Relationship Management CRM systems can be more human - Interview with Nikolaus Kimla, CEO of pipelinersales.com
Gepubliceerd: 14-1-2020 -
The 9 ½ Principles of Innovative Customer Service - Interview with Chip Bell
Gepubliceerd: 14-1-2020 -
2019 was the year of hype and snake oil when it came to chatbots. 2020 will be a year of pragmatism and real results - Interview with Abinash Tripathy of Helpshift
Gepubliceerd: 13-1-2020 -
Marketing Requires Not Just New Tools and Skills But New Attitudes - Interview with Dee Blick
Gepubliceerd: 11-1-2020 -
Delivering Effective Social Customer Service - Interview with Carolyn Blunt and Martin Hill-Wilson
Gepubliceerd: 11-1-2020 -
How to create a successful, mission driven business in a profit driven world - Interview with Seth Goldman and Barry Nalebuff of Honest Tea
Gepubliceerd: 11-1-2020 -
Leading A Renaissance in English Whisky - Interview with Andrew Nelstrop
Gepubliceerd: 11-1-2020 -
Deliver great customer experience by including your customers - Interview with Mark Hurst of Creative Good
Gepubliceerd: 11-1-2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.