Punk CX with Adrian Swinscoe
Een podcast door Adrian Swinscoe
528 Afleveringen
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Within five years, contact center agents will become contact center specialists - Interview with Sam Wilson of 8x8
Gepubliceerd: 27-9-2024 -
Building customer loyalty and a human connection in an increasingly competitive landscape - Interview with Conny Kalcher of Zurich Insurance
Gepubliceerd: 16-9-2024 -
If it matters for your customer, it’s important - Interview with Tara DeZao, Simon Thorpe and James Dodkins of Pega
Gepubliceerd: 4-9-2024 -
Print-era thinking is holding personalization efforts back - Interview with Vivek Sharma on Movable Ink
Gepubliceerd: 27-8-2024 -
Agents view agent-assist technology as more important than a competitive salary - Interview with Gopi Polavarapu at Kore.ai
Gepubliceerd: 14-8-2024 -
The Brand Connectome™ and why we are doing marketing all wrong - Interview with Leslie Zane
Gepubliceerd: 5-8-2024 -
The customer isn’t always right - Interview with Daphne Costa Lopes of Hubspot
Gepubliceerd: 25-7-2024 -
There needs to be a really tight relationship between business strategy and target state architecture - Interview with Cale Urwin of Bupa
Gepubliceerd: 19-7-2024 -
The ongoing decline of brand loyalty, what’s driving it and what should be done about it - Interview with Simon Morris of ServiceNow
Gepubliceerd: 9-7-2024 -
We've only just scratched the surface of artificial intelligence - Interview with Peter van der Putten of Pega
Gepubliceerd: 1-7-2024 -
Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish
Gepubliceerd: 21-6-2024 -
How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever
Gepubliceerd: 13-6-2024 -
Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft
Gepubliceerd: 4-6-2024 -
Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB
Gepubliceerd: 28-5-2024 -
Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart
Gepubliceerd: 17-5-2024 -
If you aren't fixing the bigger picture, then you are just putting a band-aid on the problem - Interview with Zig Serafin of Qualtrics
Gepubliceerd: 8-5-2024 -
The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega
Gepubliceerd: 1-5-2024 -
Episode 500: Some reflections on the last 13 years
Gepubliceerd: 20-4-2024 -
Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins
Gepubliceerd: 11-4-2024 -
You don't get promoted for teaching people how to wash their hands - Interview with James Lawther
Gepubliceerd: 2-4-2024
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
