Life at the Sharp End
Een podcast door Dr. Jason Price - Woensdagen
31 Afleveringen
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Planning your future with 2020 hindsight
Gepubliceerd: 13-1-2021 -
Ten contact centre lessons learned from the Grenfell Inquiry
Gepubliceerd: 8-12-2020 -
Scramble! Take action for service improvement
Gepubliceerd: 27-10-2020 -
Make someone‘s day in customer service
Gepubliceerd: 16-10-2020 -
How to take your customer service from good to excellent
Gepubliceerd: 2-10-2020 -
Customer loyalty through learning - in conversation with Blacks Hotel
Gepubliceerd: 5-8-2020 -
Three lessons for creating world-class customer experiences
Gepubliceerd: 15-7-2020 -
Leadership attitude matters in customer service
Gepubliceerd: 18-6-2020 -
It should have been simple • A customer experience case study
Gepubliceerd: 1-6-2020 -
Change management: The six stages of concern model
Gepubliceerd: 19-5-2020 -
Better audio on your working from home video calls
Gepubliceerd: 28-4-2020
Life at the Sharp end is a podcast full of insights and interviews to help people who want to do their best at work. People who want to learn from others and hear about best-practice tools and techniques to help you create safe, respectful and high-performing workplace cultures. People like you - whether you’re in a leadership role or at the front-line. Wherever you work, you’ll have stories to tell about what it’s like to experience Life at the Sharp End.