The CX Cast
Een podcast door Forrester - Dinsdagen
260 Afleveringen
-
254: Uncovering Insights From CX Leaders
Gepubliceerd: 5-5-2021 -
243: Merging CX Teams After An Acquisition (R)
Gepubliceerd: 29-4-2021 -
220: Five Best Practices For Measuring Business Impact Of Design (R)
Gepubliceerd: 22-4-2021 -
252: How To Measure Value For Customer
Gepubliceerd: 8-4-2021 -
250: Benchmark Customer Journeys To Drive Emotional Engagement
Gepubliceerd: 25-3-2021 -
249: Creating A Customer Experience Vision
Gepubliceerd: 18-3-2021 -
247: Using Measurement To Identify Biases
Gepubliceerd: 4-3-2021 -
217: Get Digital Accessibility Right (R)
Gepubliceerd: 18-2-2021 -
245: Build A Strong Experience Research Practice
Gepubliceerd: 11-2-2021 -
244: A Retrospective Of The CX Cast’s Six Years
Gepubliceerd: 4-2-2021 -
242: Reflect Commitment To Diversity And Inclusion In Customer Experience
Gepubliceerd: 21-1-2021 -
241: How Do We Get Executives To Care About CX?
Gepubliceerd: 14-1-2021 -
240: Innovation And Collaboration For The Customer’s Benefit
Gepubliceerd: 7-1-2021 -
239: Build A Strong Foundation For Your CX Prioritization
Gepubliceerd: 17-12-2020 -
237: The Past, Present, And Future Of The CX Cast
Gepubliceerd: 19-11-2020 -
236: Tips And Tricks In Journey Transformation
Gepubliceerd: 12-11-2020 -
235: Elevating The CX Practice And Discipline
Gepubliceerd: 5-11-2020 -
234: Mastercard’s Shift In Strategy And Employee Experience
Gepubliceerd: 29-10-2020 -
233: Design Teams In 2020: Evolution And Expansion
Gepubliceerd: 8-10-2020 -
232: Part 2: Delight The Right Customers To Build A Successful Business
Gepubliceerd: 1-10-2020
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
