The CX Tipping Point®
Een podcast door Dorris Consulting International
54 Afleveringen
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EP 53 - Transforming the Journey for First-Time Filers: How the IRS is Elevating Customer Experience featuring Angela Render
Gepubliceerd: 14-1-2025 -
EP 52 - 2024 Year in Review of Government Customer Experience featuring Dan Barrett, Lee Becker, Amanda Chavez, MaryAnn Monroe & Mary Schwarz
Gepubliceerd: 3-12-2024 -
EP 51 - Insights from Government Contact Center Leaders ft Meghan Daly, Nikki French, Simchah Suveyke-Bogin & Keith Thurston
Gepubliceerd: 12-11-2024 -
SPECIAL EDITION | EP 50 - Navigating the Presidential Transition
Gepubliceerd: 29-10-2024 -
EP 49 - Veggies for Vets featuring Dr. Isabel Kozak & Diana Gregory
Gepubliceerd: 15-10-2024 -
EP 48 - Insights from the 2024 Service to the Citizen Government and Industry Executives of the Year
Gepubliceerd: 10-9-2024 -
EP 47 - The Importance of Contact Centers in Delivering Services featuring Chad Thyes
Gepubliceerd: 13-8-2024 -
EP 46 - Insights on How Intergenerational Workforces, Value Streams and Innovation Drive Outstanding Services to the Public featuring Dr. Bill Brantley
Gepubliceerd: 9-7-2024 -
EP 45 - Turning Touch Points Into Trust Points at the Department of Homeland Security featuring Dana Chisnell & Stephanie Moore
Gepubliceerd: 11-6-2024 -
EP 44 - Insights as USAGov Transitions to be the Front Door for the Public's Life Events ft Leilani Martínez & Marietta Jelks
Gepubliceerd: 14-5-2024 -
EP 43 - How the Office of the CIO in the Air Force Implemented Customer Experience featuring Colt Whittall
Gepubliceerd: 9-4-2024 -
EP 42 - How Human Centered Design can Improve Services Around the World featuring Nilufer Erdebil
Gepubliceerd: 12-3-2024 -
EP 41 - Highlights of GSA's Customer Experience (CX) Initiatives featuring Camille Tucker
Gepubliceerd: 13-2-2024 -
EP 40 - Insights on Delivering Digital Experiences from the Office of the Federal CIO featuring Noreen Hecmanczuk
Gepubliceerd: 9-1-2024 -
SPECIAL EDITION | EP 39: Reflecting on Government Customer Experience in 2023 ft Industry Leaders in Government Customer Experience
Gepubliceerd: 18-12-2023 -
EP 38 - Using the Levers of Government to Drive Improved Performance featuring Robert Shea & Adam Hughes
Gepubliceerd: 12-12-2023 -
EP 37: Insights from the IRS' Taxpayer Experience Office featuring Courtney Kay-Decker
Gepubliceerd: 14-11-2023 -
EP 36 - How the VA's Innovation Ecosystem Reduced Veterans' Missed Medical Appointments featuring Dr. Indra Sandal & Gregory Goins
Gepubliceerd: 10-10-2023 -
EP 35 - Leveraging Innovation to Improve Digital Services in the Defense Health Agency featuring Robert Kayl
Gepubliceerd: 20-9-2023 -
EP 34 - How the VA's Nutrition and Food Services Program Improves the Lives of Veterans ft Dr. Anne Utech
Gepubliceerd: 15-8-2023
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
