The CX Tipping Point®
Een podcast door Dorris Consulting International
54 Afleveringen
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EP 13 - Reflections on GovCX in 2021
Gepubliceerd: 13-12-2021 -
EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow
Gepubliceerd: 8-11-2021 -
EP 11 - Barbara Morton: CX Lessons Learned from the VA’s Veterans Experience Office
Gepubliceerd: 11-10-2021 -
EP 10 - Robert Shea: Insights on the Importance of Customer Experience from a Senior Executive
Gepubliceerd: 13-9-2021 -
EP 9 - Jon Kraden: Do Customer Experience and Cybersecurity Go Together?
Gepubliceerd: 9-8-2021 -
EP 8 - Brenda Wensil: How Customer Experience Strategies and Methodologies Improved the Experience of Borrowers in the Federal Student Aid Program
Gepubliceerd: 19-7-2021 -
EP 7 - Dan Barrett: Learn from a CX Early Adopter at the US Postal Service
Gepubliceerd: 14-6-2021 -
EP 6 - Joseph Michelli, Ph.D.: Insights and Advice from a Leading Business and Customer Experience Expert
Gepubliceerd: 10-5-2021 -
EP 5 - Crystal Philcox: How Customer Experience is Being Implemented in GSA
Gepubliceerd: 12-4-2021 -
EP 4 - Mariela Cardona: CX Insights from an Early Trailblazer at USCIS
Gepubliceerd: 8-3-2021 -
EP 3 - Brian Whittaker: Customer Experience and the Impact of Diversity and Inclusion
Gepubliceerd: 7-2-2021 -
EP 2 - Tim Conway & Ann Steward: CX Insights from Around the World
Gepubliceerd: 1-2-2021 -
EP 1 - Lee Becker: Perspectives on CX
Gepubliceerd: 26-1-2021 -
Trailer
Gepubliceerd: 22-1-2021
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
