Waiting for Service

100 Afleveringen

1. #81Why You still need strategic Consulting with Ray Goff

   Gepubliceerd: 9-10-2020
2. #80 Power of gifting in the customer experience w/Chelsea Martin

   Gepubliceerd: 6-10-2020
3. #79 - Improving the caller Journey with human friendly automation

   Gepubliceerd: 24-9-2020
4. # 78 - How simple words can remove customer friction

   Gepubliceerd: 22-9-2020
5. #77 Flexible Schedules for all Contact Center agents

   Gepubliceerd: 10-9-2020
6. #76 Why Average Handle Time is hated and is still important

   Gepubliceerd: 31-8-2020
7. #75 - The only five metrics you need in your contact center

   Gepubliceerd: 9-8-2020
8. #74 How to get your Contact center projects approved

   Gepubliceerd: 5-8-2020
9. #73 Contact Center Management 101

   Gepubliceerd: 3-8-2020
10. #72 What we all miss when we look at Customer journey w/ Chad

    Gepubliceerd: 2-8-2020
11. #71 How to be the smartest person in the contact center

    Gepubliceerd: 26-6-2020
12. #70 Your Contact center needs a Makeover (for free)

    Gepubliceerd: 10-6-2020
13. #69 Augmented Reality is here to save Field Service W/Gary York

    Gepubliceerd: 5-6-2020
14. #68 - OmniChannel is like a superfood & Why Voice will never die

    Gepubliceerd: 1-6-2020
15. #67 What Customer Experience can learn from Minor league Baseball w Zach Thomas

    Gepubliceerd: 12-5-2020
16. #66 Customer Experience must make dollars and sense/ Jason Bradshaw

    Gepubliceerd: 12-5-2020
17. #65 How to almost get fired and other leadership tips w/ Bob Furniss

    Gepubliceerd: 6-5-2020
18. #64 Service will always be about People w/ GQ

    Gepubliceerd: 28-4-2020
19. #63 Tips for Managing a WFH contact center in a COvid19 World

    Gepubliceerd: 8-4-2020
20. #62 - Leading a customer facing team in a crisis W/Bob Furniss

    Gepubliceerd: 23-3-2020