Jake Knapp on redesigning the way we work

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom - Een podcast door Intercom - Donderdagen

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Jake is a renown UX designer and author best known for creating the design sprint process while he was at Google. In his latest book, Make Time, Jake and his coauthor John Zeratsky explain how the powerful framework behind design sprints can be applied to our everyday work to help us take back control of our schedule and time. Intercom's Director of Brand Design Stewart Scott-Curran talks with Jake about the tools that individuals and teams can use daily to create time for truly purposeful work and collaboration.

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