The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

460 Afleveringen

1. AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support

   Gepubliceerd: 6-2-2025
2. Scaling Customer Support with AI: Nuuly’s Winning Formula

   Gepubliceerd: 30-1-2025
3. A Day in the Life of a Support Operations Analyst

   Gepubliceerd: 23-1-2025
4. The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

   Gepubliceerd: 16-1-2025
5. The Four Pillars of CX: A deep dive into what makes for great customer experiences

   Gepubliceerd: 9-1-2025
6. Off Script: Brian Eno and Stephen Fry take on AI

   Gepubliceerd: 12-12-2024
7. Building the perfect fit: AI integration lessons from ScreenCloud

   Gepubliceerd: 28-11-2024
8. Putting people first: Nick Clark on how to design AI support for the customer

   Gepubliceerd: 22-11-2024
9. Lessons from Amazon: How to practice "Big Bet Leadership"

   Gepubliceerd: 7-11-2024
10. Off Script: Imagining the next era of customer service

    Gepubliceerd: 30-10-2024
11. Pioneer: Highlights from Intercom's first ever AI customer service summit

    Gepubliceerd: 17-10-2024
12. Fin 2: The Next Generation of AI-First Customer Service

    Gepubliceerd: 10-10-2024
13. How strong company culture leads to high customer satisfaction

    Gepubliceerd: 3-10-2024
14. The Nordstrom Way: Embracing change in customer service

    Gepubliceerd: 25-9-2024
15. A day in the life of a conversation designer

    Gepubliceerd: 19-9-2024
16. Built For You: Fin AI Agent is now available over email

    Gepubliceerd: 12-9-2024
17. Leadership's Role in Creating a Customer-Centric Culture

    Gepubliceerd: 9-9-2024
18. A day in the life of a support knowledge manager

    Gepubliceerd: 22-8-2024
19. Defining and evaluating a remarkable customer experience

    Gepubliceerd: 15-8-2024
20. Off Script: Better, faster, cheaper

    Gepubliceerd: 8-8-2024