The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Een podcast door Intercom - Donderdagen
Categorieën:
466 Afleveringen
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The Future of Customer Experience Starts with Smarter Listening
Gepubliceerd: 3-4-2025 -
The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)
Gepubliceerd: 27-3-2025 -
Built For You Spring '25: Fin Can Now See, Speak, and Take Action
Gepubliceerd: 20-3-2025 -
An AI-first approach: How RB2B created a lean, scalable support system
Gepubliceerd: 13-3-2025 -
Navigating a new era of AI-first customer service
Gepubliceerd: 27-2-2025 -
Why Anthropic chose Fin to transform their customer support
Gepubliceerd: 20-2-2025 -
AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
Gepubliceerd: 6-2-2025 -
Scaling Customer Support with AI: Nuuly’s Winning Formula
Gepubliceerd: 30-1-2025 -
A Day in the Life of a Support Operations Analyst
Gepubliceerd: 23-1-2025 -
The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce
Gepubliceerd: 16-1-2025 -
The Four Pillars of CX: A deep dive into what makes for great customer experiences
Gepubliceerd: 9-1-2025 -
Off Script: Brian Eno and Stephen Fry take on AI
Gepubliceerd: 12-12-2024 -
Building the perfect fit: AI integration lessons from ScreenCloud
Gepubliceerd: 28-11-2024 -
Putting people first: Nick Clark on how to design AI support for the customer
Gepubliceerd: 22-11-2024 -
Lessons from Amazon: How to practice "Big Bet Leadership"
Gepubliceerd: 7-11-2024 -
Off Script: Imagining the next era of customer service
Gepubliceerd: 30-10-2024 -
Pioneer: Highlights from Intercom's first ever AI customer service summit
Gepubliceerd: 17-10-2024 -
Fin 2: The Next Generation of AI-First Customer Service
Gepubliceerd: 10-10-2024 -
How strong company culture leads to high customer satisfaction
Gepubliceerd: 3-10-2024 -
The Nordstrom Way: Embracing change in customer service
Gepubliceerd: 25-9-2024
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com
