What’s Now and What’s Next in Customer Experience
The CX Pod - Een podcast door Elizabeth Glagowski
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Business leaders and customers alike know how we do business has changed, but are we truly acting on it or merely observing? In the second episode of TTEC’s “Redefining Value” podcast series, Mary Nelson sits down with Matt Benjamin, US & Canada Operations & Technology Customer Engagement Leader at Mercer, to learn more about what customers value and how to meet these expectations head on.
