The CX Pod
Een podcast door Elizabeth Glagowski
74 Afleveringen
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Expand your circle of wisdom to elevate leadership potential
Gepubliceerd: 2-10-2023 -
Take a fresh look at part-time contact center workers
Gepubliceerd: 7-9-2023 -
Fight retail fraud with true customer understanding
Gepubliceerd: 18-4-2023 -
TTEC Engage CEO gets real
Gepubliceerd: 28-9-2022 -
Behind the CX curtain: Healthcare licensed agents
Gepubliceerd: 5-7-2022 -
Celebrating Juneteenth — A conversation about what the holiday means for business and employees
Gepubliceerd: 20-6-2022 -
What it takes to create a winning retail experience
Gepubliceerd: 20-4-2022 -
Drive employee retention with relational intelligence
Gepubliceerd: 8-4-2022 -
What we got right and wrong about virtual reality
Gepubliceerd: 23-3-2022 -
Customer Strategist Journal roundtable: The Great Re-Engagement
Gepubliceerd: 7-3-2022 -
Brick-and-mortar 2.0: What’s next for retail stores
Gepubliceerd: 4-2-2022 -
CX 2021: A year in review
Gepubliceerd: 22-12-2021 -
CX New Year’s resolutions: Innovate for 2022
Gepubliceerd: 8-12-2021 -
New study points to customers redefining brand loyalty
Gepubliceerd: 8-10-2021 -
CX BanterCast: Watch out for poor digital experiences
Gepubliceerd: 29-9-2021 -
From spreadsheets to AI: A look at the future (and past) of customer service
Gepubliceerd: 7-9-2021 -
CX BanterCast: where does customer experience go from here?
Gepubliceerd: 24-8-2021 -
Marketing in 2021: navigating through change
Gepubliceerd: 17-8-2021 -
Employee retention vs. the great resignation
Gepubliceerd: 23-7-2021 -
What’s Now and What’s Next in Customer Experience
Gepubliceerd: 28-6-2021
"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.
