Ipsos' Customer Perspective
Een podcast door Ipsos
79 Afleveringen
-
Series 7, Episode 13: CX Global Insights 2025: A sneak peek into Ipsos’ new global benchmark of Customer Experience.
Gepubliceerd: 8-5-2025 -
Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.
Gepubliceerd: 3-4-2025 -
Season 7, Episode 11: Demystifying Mystery Shopping
Gepubliceerd: 5-3-2025 -
Season 7, Episode 10: Shifting Gears - CX Transformation at Volkswagen Group UK
Gepubliceerd: 6-2-2025 -
Season 7, Episode 9: The Employee Customer Ripple Effect
Gepubliceerd: 8-1-2025 -
Season 7, Episode 8: Building Brands with Soul: A CMOs Journey to Humanising Growth and Lasting Impact
Gepubliceerd: 11-12-2024 -
Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!
Gepubliceerd: 6-11-2024 -
Season 7, Episode 6: The Channel Performance Benchmark
Gepubliceerd: 25-9-2024 -
Season 7, Episode 5 - The Experience Beyond The Product - Part 2 of 2
Gepubliceerd: 13-8-2024 -
Season 7, Episode 4 - The Experience Beyond The Product - Part 1 of 2
Gepubliceerd: 13-8-2024 -
Season 7, Episode 3 Virtual Experience - Unlocking Retail Insights With Virtual Testing: Efficient And Effective Shopper Research
Gepubliceerd: 30-7-2024 -
Season 7, Episode 2: Manulife - transforming the Customer Experience and redefining the role of insurance in customers' lives.
Gepubliceerd: 17-7-2024 -
Season 7, Episode 1: A masterclass in Event Design with Katrina Haby, CX Director of Customer Experience at Melbourne & Olympic Parks
Gepubliceerd: 28-6-2024 -
Season 6: Episode 5 – Channel Performance: driving sales conversion
Gepubliceerd: 9-6-2023 -
Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience
Gepubliceerd: 11-5-2023 -
Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder
Gepubliceerd: 28-4-2023 -
Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world
Gepubliceerd: 23-3-2023 -
Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London
Gepubliceerd: 10-2-2023 -
Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth
Gepubliceerd: 15-12-2022 -
Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems
Gepubliceerd: 24-11-2022
Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of Ipsos' Customer Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game! Questions/Comments: [email protected] www.ipsos.com
