Customer Support Leaders
Een podcast door Charlotte Ward
Categorieën:
341 Afleveringen
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277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral
Gepubliceerd: 6-9-2024 -
From The Archives: 49: Hiring in Support with Alyssa Percell
Gepubliceerd: 30-8-2024 -
276: Mastering Incident Management - Part 4b of 6; with Kat Gaines
Gepubliceerd: 23-8-2024 -
From The Archives: 47: Hiring in Support with Kristina King
Gepubliceerd: 16-8-2024 -
275: Unlocking the Power of Fractional Leadership in Customer Support; with Brian Levine
Gepubliceerd: 9-8-2024 -
From The Archives: 41: Careers in Support with Matt Dale
Gepubliceerd: 2-8-2024 -
274: Mastering Incident Management - Part 4 of 6; with Kat Gaines
Gepubliceerd: 26-7-2024 -
From The Archives: 40: Looking Beyond the Numbers with Mike Redbord
Gepubliceerd: 19-7-2024 -
273: Balancing Automation and Human Touch in Customer Support; with Cory Brown & Elliot Fox
Gepubliceerd: 12-7-2024 -
From The Archives: 36: Looking Beyond the Numbers with Ash Rhodes
Gepubliceerd: 5-7-2024 -
272: Transforming Support Teams: Leadership, Collaboration, and Building Cross-Functional Relationships; with Steve Tondé
Gepubliceerd: 28-6-2024 -
From The Archives: 11: Awkward Conversations with Hilary Dudek
Gepubliceerd: 21-6-2024 -
271: Mastering Incident Management - Part 3 of 6; with Kat Gaines
Gepubliceerd: 14-6-2024 -
270: Mastering Leadership Communication in Startup Support; with Andrew Rios
Gepubliceerd: 7-6-2024 -
269: Building Successful Call Centers from the Ground Up; with Joe DiNatale
Gepubliceerd: 31-5-2024 -
From The Archives: Episode 3: Nurturing Empathy in Customer Support with Natalie Ruhl
Gepubliceerd: 24-5-2024 -
268: Mastering Incident Management - Part 2 of 6; with Kat Gaines
Gepubliceerd: 17-5-2024 -
267: Finding the Balance Between Product and Functional Expertise; with Colin Flanigan
Gepubliceerd: 10-5-2024 -
266: The Art of Crafting Impactful Survey Questions; with Nick Zeisler
Gepubliceerd: 3-5-2024 -
265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun
Gepubliceerd: 27-4-2024
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
