Customer Support Leaders
Een podcast door Charlotte Ward
Categorieën:
341 Afleveringen
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264: Mastering Incident Management - Part 1 of 6; with Kat Gaines
Gepubliceerd: 19-4-2024 -
263: Connecting Actions to Customer Outcomes; with Sarah Caminiti
Gepubliceerd: 12-4-2024 -
From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale
Gepubliceerd: 5-4-2024 -
262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant
Gepubliceerd: 29-3-2024 -
261: Building a Truly Customer Centric Culture; with Michael Hinshaw
Gepubliceerd: 22-3-2024 -
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti
Gepubliceerd: 15-3-2024 -
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis
Gepubliceerd: 8-3-2024 -
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti
Gepubliceerd: 1-3-2024 -
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens
Gepubliceerd: 23-2-2024 -
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney
Gepubliceerd: 16-2-2024 -
255: Mastering Outage Management; with Lauren Rose Eimers
Gepubliceerd: 9-2-2024 -
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek
Gepubliceerd: 2-2-2024 -
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner
Gepubliceerd: 26-1-2024 -
252: The Support Report with Andrew Rios
Gepubliceerd: 19-1-2024 -
251: Support Data with Matt Dale
Gepubliceerd: 12-1-2024 -
250: Panel: Welcome back for 2024!
Gepubliceerd: 5-1-2024 -
249: Fireside with Mike Redbord
Gepubliceerd: 25-11-2022 -
248: Holiday fireside with Jason Yun
Gepubliceerd: 18-11-2022 -
From The Archives: 32: Managing Performance Issues with Hilary Dudek
Gepubliceerd: 30-9-2022 -
From The Archives: 26: Metrics with Craig Stoss
Gepubliceerd: 23-9-2022
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
