CX Files
Een podcast door Mark Hillary and Peter Ryan - Donderdagen
Categorieën:
369 Afleveringen
-
Ian Barkin - What Is The Future For BPO?
Gepubliceerd: 4-5-2023 -
Marko Torovic - NSourcing - Where Is My Limo? Luxury Auto Travel And Luxury CX
Gepubliceerd: 27-4-2023 -
Peter Ryan - The 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey RESULTS
Gepubliceerd: 20-4-2023 -
Simon Kriss - CX and BPO In Australia
Gepubliceerd: 13-4-2023 -
Johan Steyn - Could ChatGPT And AI Kill The Contact Center?
Gepubliceerd: 6-4-2023 -
Kirk Laughlin - Nearshore Americas - CX in the Caribbean
Gepubliceerd: 30-3-2023 -
Chandni Bhatt - Beauty Pie - Focusing On High Value Subscriptions And CX
Gepubliceerd: 23-3-2023 -
Matt Sims - Alorica - Comparing CX Strategies In The US And Europe
Gepubliceerd: 16-3-2023 -
Stuart Knight - flōswitch - Cost Optimization And Tech Redundancy For BPOs
Gepubliceerd: 16-3-2023 -
Nathan Muniz - 247SECRETARY.COM - Impact Sourcing And Building Community in Philippines BPO
Gepubliceerd: 2-3-2023 -
Marianne Rutz - Rutz Consulting - How To Avoid CX Breakdowns
Gepubliceerd: 23-2-2023 -
Michelle Cirocco - Televerde - CX Offers A Second Chance For Incarcerated Women
Gepubliceerd: 16-2-2023 -
Alistair Niederer - Planning For Permanent WFH And Hybrid
Gepubliceerd: 10-2-2023 -
John Sills - MD at The Foundation and Author of 'The Human Experience'
Gepubliceerd: 2-2-2023 -
Paige Webster - Global Site Selectors - Global BPO Site Selection
Gepubliceerd: 26-1-2023 -
Justin Custer - ChatLingual - The Power of Digital Chat: How it Transforms CX
Gepubliceerd: 19-1-2023 -
Stephanie Todd - Soul CX - How Can The Airlines Recover From Their CX Disaster?
Gepubliceerd: 12-1-2023 -
Mark Walton - Cloudbase Partners - WFH Audits and Health & Safety For Home Workers
Gepubliceerd: 5-1-2023 -
CX In 2023 - Digital, Voice, And Other Trends With A Panel Of Expert Analysts
Gepubliceerd: 29-12-2022 -
Mark Hillary and Peter Ryan Look Back At The Best Of CX Files In 2022
Gepubliceerd: 22-12-2022
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
