Experts of Experience
Een podcast door Mission.org - Woensdagen
91 Afleveringen
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#50 Breaking Down The Link Between Employee Experience and Customer Experience
Gepubliceerd: 2-10-2024 -
#49 Why You Need to Be Easy to Do Business With
Gepubliceerd: 25-9-2024 -
#48 How To Create Great Experiences at Large-Scale Events
Gepubliceerd: 18-9-2024 -
#47 Instilling a Customer-First Mindset at BILL
Gepubliceerd: 11-9-2024 -
#46 Expanding FanDuel's Reach: The Power of Partnerships and Customer Experience
Gepubliceerd: 4-9-2024 -
#45 Creating Experiential Moments and Partnerships
Gepubliceerd: 28-8-2024 -
#44 Implementing AI in Customer Experience
Gepubliceerd: 21-8-2024 -
#43 Going Beyond Basic Customer Service
Gepubliceerd: 14-8-2024 -
#42 Preserving Human-to-Human Relationships in Retail
Gepubliceerd: 7-8-2024 -
#41 The Power of Storytelling and Design in Customer Experience
Gepubliceerd: 31-7-2024 -
#40 Leveraging Predictive Analytics and AI for Hyper-Personalization
Gepubliceerd: 24-7-2024 -
#39 Optimizing Campaigns and Driving Revenue with AI
Gepubliceerd: 17-7-2024 -
#38 How To Actually Implement AI in A Meaningful Way
Gepubliceerd: 10-7-2024 -
#37 The Need For Speed in Customer Experience
Gepubliceerd: 3-7-2024 -
#36 Using Data to Drive Growth and Customer Satisfaction
Gepubliceerd: 26-6-2024 -
#35 How GNC is Shaping Product Strategy with Customer Feedback
Gepubliceerd: 19-6-2024 -
#34 How John Deere is Making Technology Accessible to All Farmers
Gepubliceerd: 12-6-2024 -
#33 The Power of Proximity in Enhancing Customer Experience
Gepubliceerd: 5-6-2024 -
#32 Useful Ways To Think About The Relationship Between Customer and Employee Experience
Gepubliceerd: 29-5-2024 -
#31 The Monumental Power of Genuine Empathy as a CX Tool
Gepubliceerd: 22-5-2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
