First Contact: Stories of the Call Center
Een podcast door NobelBiz Studios - Woensdagen
58 Afleveringen
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Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims
Gepubliceerd: 26-4-2023 -
Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer
Gepubliceerd: 27-3-2023 -
Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland
Gepubliceerd: 3-2-2023 -
Leading the Change for Women in Tech: Juanita Coley
Gepubliceerd: 8-11-2022 -
Building solutions to solve problems within the business ecosystem: Hemanth Gorur
Gepubliceerd: 24-10-2022 -
Performance-driven contact centers and data modeling: Kevin Daly
Gepubliceerd: 28-9-2022 -
Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen
Gepubliceerd: 9-8-2022 -
Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss
Gepubliceerd: 12-7-2022 -
Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor
Gepubliceerd: 13-6-2022 -
Digital Transformation and Future of Work for Contact Centers: Jon Arnold
Gepubliceerd: 11-5-2022 -
Holistic Call Center Training using Rewards and Recognition: Michael Tamer
Gepubliceerd: 19-4-2022 -
Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank
Gepubliceerd: 23-3-2022 -
Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III
Gepubliceerd: 16-2-2022 -
Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree
Gepubliceerd: 18-11-2021 -
Reclaiming Sales through Authentic Persuasion: Jason Cutter
Gepubliceerd: 15-10-2021 -
The Future of Workforce Management for Contact Centers: Daryl Gonos
Gepubliceerd: 24-9-2021 -
Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore
Gepubliceerd: 27-8-2021 -
Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein
Gepubliceerd: 23-7-2021 -
CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh
Gepubliceerd: 18-6-2021 -
The Contact Center Tech Shift During the Pandemic: Fred Stacey
Gepubliceerd: 21-5-2021
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
