The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Afleveringen

1. Rewind: Intercom on Product – The intersection of company and product strategy

   Gepubliceerd: 26-10-2023
2. Training the next generation of support leaders with Peak Support’s Hannah Steiman

   Gepubliceerd: 19-10-2023
3. Rewind: IBM’s Arin Bhowmick on designing ethical AI

   Gepubliceerd: 12-10-2023
4. Rewind: Nick Mehta on delivering value at scale

   Gepubliceerd: 5-10-2023
5. HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

   Gepubliceerd: 28-9-2023
6. Leonard Berry and the eternal pursuit of service excellence

   Gepubliceerd: 21-9-2023
7. Intercom on Product: Product strategy in the age of AI

   Gepubliceerd: 14-9-2023
8. Shopify UX Director Elizabeth McGuane on why design should start with words

   Gepubliceerd: 7-9-2023
9. The emergence of superintelligent AI

   Gepubliceerd: 31-8-2023
10. Learn how AI can unlock productivity, according to AI founder Andrew Louder

    Gepubliceerd: 24-8-2023
11. Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

    Gepubliceerd: 17-8-2023
12. The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

    Gepubliceerd: 10-8-2023
13. CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

    Gepubliceerd: 2-8-2023
14. Rewind: Square's Rohini Pandhi on spotting and solving customer problems

    Gepubliceerd: 27-7-2023
15. What happens when customers meet chatbots? Discussing our latest research on AI in customer service

    Gepubliceerd: 20-7-2023
16. AI educator Kavita Ganesan on uncovering AI opportunities in your business

    Gepubliceerd: 13-7-2023
17. Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes

    Gepubliceerd: 6-7-2023
18. Becoming Fin: The story behind the name of our AI chatbot

    Gepubliceerd: 29-6-2023
19. Adapting to the AI revolution in CS: Discussing our 2023 AI report

    Gepubliceerd: 22-6-2023
20. Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

    Gepubliceerd: 15-6-2023