Navigating the Customer Experience
Een podcast door Yanique Grant, Customer Experience Strategist, Entrepreneur - Dinsdagen
161 Afleveringen
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257: Dare to C.A.R.E: Unlocking Your Human Potential and Purpose-Driven Customer Experiences Carmen Vlasceanu
Gepubliceerd: 5-8-2025 -
256: Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity with Jay Sapovits
Gepubliceerd: 24-6-2025 -
255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski
Gepubliceerd: 20-5-2025 -
254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky
Gepubliceerd: 13-5-2025 -
253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison
Gepubliceerd: 6-5-2025 -
252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer
Gepubliceerd: 29-4-2025 -
251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter
Gepubliceerd: 28-1-2025 -
250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden
Gepubliceerd: 3-12-2024 -
249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard
Gepubliceerd: 5-11-2024 -
248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode
Gepubliceerd: 23-10-2024 -
247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth
Gepubliceerd: 15-10-2024 -
246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers
Gepubliceerd: 8-10-2024 -
245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff
Gepubliceerd: 3-10-2024 -
244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander
Gepubliceerd: 25-9-2024 -
243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers
Gepubliceerd: 17-9-2024 -
242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell
Gepubliceerd: 11-9-2024 -
241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg
Gepubliceerd: 3-9-2024 -
240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland
Gepubliceerd: 27-8-2024 -
239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker
Gepubliceerd: 20-8-2024 -
238: Mastering Software Reliability with Daniel Ruby
Gepubliceerd: 13-8-2024
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
