The Customer Experience Podcast
Een podcast door Ethan at BombBomb - Dinsdagen
240 Afleveringen
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139. Building Customer-Centric Innovation Into Your Company Culture w/ Dennis Geelen
Gepubliceerd: 1-6-2021 -
138. Human Factors & Design Thinking w/ Anand Tharanathan
Gepubliceerd: 25-5-2021 -
137. Enhancing EX and CX Through Brand Storytelling w/ Gabrielle Dolan
Gepubliceerd: 18-5-2021 -
136. So, You've Just Been Named VP of CX... Now What? w/ Logan Lyles
Gepubliceerd: 11-5-2021 -
135. Creating Conversational Relationships With Thousands of Customers w/ Ali Biggs
Gepubliceerd: 4-5-2021 -
134. Research: To Improve CX, Invest in EX w/ Ethan Beute
Gepubliceerd: 29-4-2021 -
133. The 4 A’s of Customer Experience w/ Leah Chaney
Gepubliceerd: 27-4-2021 -
132. Bringing Empathy Back to Cold Emails w/ Jason Bay
Gepubliceerd: 20-4-2021 -
131. Returning the Human Voice to Marketing w/ Mark Schaefer
Gepubliceerd: 13-4-2021 -
130. The Mindset of Improv in Sales w/ John Sweeney
Gepubliceerd: 6-4-2021 -
129. Create Forever Customers With A Forever Promise w/ Robbie Kellman Baxter
Gepubliceerd: 30-3-2021 -
128. Shifting Your Focus to Account-Based Experience (ABX) w/ Jon Miller
Gepubliceerd: 23-3-2021 -
127. 3 CX Strategies for CROs w/ Darryl Praill
Gepubliceerd: 16-3-2021 -
126. The Role of Kindness in Your Company w/ Cole Baker-Bagwell
Gepubliceerd: 11-3-2021 -
125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe
Gepubliceerd: 2-3-2021 -
124. The Flight Back to the Face w/ Ethan Beute
Gepubliceerd: 25-2-2021 -
123. Transforming Customer Relationships with Transparency and Collaboration w/ Scott McCorkle
Gepubliceerd: 23-2-2021 -
122. CX at Getty Images: Shifting to Authenticity and Evoking Emotion w/ Grant Farhall
Gepubliceerd: 16-2-2021 -
121. 3 Ways to Elevate EX from the World's Best Workplace w/ Kristie Ornelas & Steve Cox
Gepubliceerd: 9-2-2021 -
120. The ABC's of Creating Superfans w/ Brittany Hodak
Gepubliceerd: 2-2-2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
