The CX Cast
Een podcast door Forrester - Dinsdagen
260 Afleveringen
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425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics
Gepubliceerd: 22-10-2025 -
424: Live At CX Summit APAC, 2025
Gepubliceerd: 14-10-2025 -
423: Culture Change — Messy, Meaningful, And Human
Gepubliceerd: 7-10-2025 -
422: Educating Future CX Pros
Gepubliceerd: 30-9-2025 -
421: Change Management In CX – Why It Fails And How To Fix It
Gepubliceerd: 23-9-2025 -
Replay: Volkswagen Group Australia Connects EX To CX
Gepubliceerd: 18-9-2025 -
420: CX Stakeholder Management
Gepubliceerd: 9-9-2025 -
419: Rethinking Mobility Through Customer Experience
Gepubliceerd: 2-9-2025 -
418: How Accurate Marketing Management Improves Customer Experience
Gepubliceerd: 26-8-2025 -
417: Practitioner Stories: Scaling Journey Management At Grundfos
Gepubliceerd: 19-8-2025 -
416: Can Employees Keep Up With Customers’ Tech Expectations?
Gepubliceerd: 13-8-2025 -
415: Journey Innovation
Gepubliceerd: 5-8-2025 -
CX Cast Replay: Amex Takes VoC To The Next Level
Gepubliceerd: 29-7-2025 -
413: Inside The Experience Room – Designing Immersive CX Learning
Gepubliceerd: 22-7-2025 -
412: Live At CX Summit NA, 2025
Gepubliceerd: 15-7-2025 -
411: Harley Manning’s Five Universal Truths of CX
Gepubliceerd: 8-7-2025 -
410: Practitioner Stories: Zurich Insurance Transforms CX With AI
Gepubliceerd: 1-7-2025 -
409: Live At CX Summit EMEA, 2025
Gepubliceerd: 24-6-2025 -
408: Practitioner Stories: The Epic Transformation Of Frontier Communications
Gepubliceerd: 17-6-2025 -
407: Why People Buy
Gepubliceerd: 10-6-2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
