The CX Cast
Een podcast door Forrester - Dinsdagen
260 Afleveringen
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CX Cast Replay: Paying Employees For CX Is A Bad Idea
Gepubliceerd: 3-6-2025 -
406: Is AI Revolutionizing The Contact Center?
Gepubliceerd: 27-5-2025 -
405: High-Tech Industry CX Strategies
Gepubliceerd: 20-5-2025 -
404: No More Excuses: Practice Customer Obsession The Right Way
Gepubliceerd: 13-5-2025 -
403: Where Should Your CX Function Sit?
Gepubliceerd: 6-5-2025 -
402: Develop Your CX Leadership
Gepubliceerd: 29-4-2025 -
401: How To Drive Growth By Aligning Your Brand Promise With CX
Gepubliceerd: 22-4-2025 -
400: The CX Culture Change Blueprint
Gepubliceerd: 15-4-2025 -
399: Build Your EX-To-CX Strategy Now
Gepubliceerd: 8-4-2025 -
398: Advanced Analytics Will Transform Your CX Practice
Gepubliceerd: 1-4-2025 -
397: Generative AI: Lessons Learned
Gepubliceerd: 25-3-2025 -
396: Guerilla CX
Gepubliceerd: 18-3-2025 -
395: Practitioner Stories: Embracing Journey Centricity At Nissan
Gepubliceerd: 11-3-2025 -
394: Getting Stakeholder Buy-In For Customer Research Pt. 2
Gepubliceerd: 4-3-2025 -
393: How To Pick A CX Strategy Consulting Partner
Gepubliceerd: 25-2-2025 -
392: Evaluating Customer Feedback Management Platforms
Gepubliceerd: 18-2-2025 -
Episode 391: Practitioner Stories: Creating A CX Change Factory At E&
Gepubliceerd: 12-2-2025 -
Episode 390: Forrester Predictions 2025: Healthcare
Gepubliceerd: 4-2-2025 -
389: Forrester Predictions 2025: Retail
Gepubliceerd: 28-1-2025 -
388: Forrester Predictions 2025: Government
Gepubliceerd: 21-1-2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
