The CX Cast
Een podcast door Forrester - Dinsdagen
260 Afleveringen
-
387: Forrester Predictions 2025: Financial Services
Gepubliceerd: 14-1-2025 -
386: Forrester Predictions 2025: Customer Experience
Gepubliceerd: 7-1-2025 -
Cheers To 2024!
Gepubliceerd: 24-12-2024 -
385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare
Gepubliceerd: 17-12-2024 -
384: How Fujitsu Europe Scaled Its CX Transformation
Gepubliceerd: 10-12-2024 -
383: Practitioner Stories: Verizon’s CX In The AI Revolution
Gepubliceerd: 3-12-2024 -
382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping
Gepubliceerd: 26-11-2024 -
381: Journey Mapping Masterclass 3: Validate The Journey
Gepubliceerd: 19-11-2024 -
380: Journey Mapping Masterclass 2: Workshop Your Journey
Gepubliceerd: 12-11-2024 -
379: Journey Mapping Masterclass 1: Frame The Effort
Gepubliceerd: 5-11-2024 -
378: Practitioner Stories: Journey Management At Prudential
Gepubliceerd: 29-10-2024 -
377: How To Design Trustworthy AI Experiences
Gepubliceerd: 22-10-2024 -
376: Practitioner Stories: People-Centric CX At eBay
Gepubliceerd: 15-10-2024 -
375: Practitioner Stories: Implementing NPS At e&
Gepubliceerd: 8-10-2024 -
374: Feedback Is A Touchpoint, Too
Gepubliceerd: 1-10-2024 -
373: CX Index Reveals Drop In Quality For European Banks
Gepubliceerd: 24-9-2024 -
372: Are Your Personas Hit Or Miss?
Gepubliceerd: 17-9-2024 -
371: Behaviors Are The Building Blocks Of Customer-Focused Culture
Gepubliceerd: 10-9-2024 -
370: Your CX Cast Budget Planning Guide
Gepubliceerd: 3-9-2024 -
369: How To Plan A CX Day
Gepubliceerd: 27-8-2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
