The CX Cast
Een podcast door Forrester - Dinsdagen
260 Afleveringen
-
368: How To Solve For CX With GenAI Hackathons
Gepubliceerd: 20-8-2024 -
367: The State of CX Measurement
Gepubliceerd: 13-8-2024 -
366: CX Case Studies Overview
Gepubliceerd: 6-8-2024 -
365: Harness Mental Models To Create Strategic Alignment
Gepubliceerd: 30-7-2024 -
364: Global And Local Themes At Our CX Summits
Gepubliceerd: 23-7-2024 -
363: Live At CX Summit EMEA, 2024
Gepubliceerd: 16-7-2024 -
362: Live At CX Summit North America, 2024
Gepubliceerd: 9-7-2024 -
361: Practitioner Stories: CX At Prudential
Gepubliceerd: 2-7-2024 -
360: Conversational AI For Customer Service
Gepubliceerd: 25-6-2024 -
359: Systems Thinking For CX: Collaboration And Productivity
Gepubliceerd: 18-6-2024 -
358: Generative AI And Search Product Discovery
Gepubliceerd: 11-6-2024 -
357: Everybody Needs A Journey Atlas
Gepubliceerd: 4-6-2024 -
356: Enabling Frontline Employees Through Technology And Process Innovations
Gepubliceerd: 28-5-2024 -
355: Practitioner Stories: CX At Majid Al Futtaim
Gepubliceerd: 21-5-2024 -
354: Getting Stakeholder Buy-in For Customer Research
Gepubliceerd: 14-5-2024 -
353: CX4IT
Gepubliceerd: 9-5-2024 -
352: Practitioner Stories: Customer-Centric Culture At LinkedIn
Gepubliceerd: 1-5-2024 -
351: Practitioner Stories: CX At LinkedIn with Sam Stern
Gepubliceerd: 23-4-2024 -
350: CX, Customer Success, And Marketing Together At B2B Summit
Gepubliceerd: 17-4-2024 -
349: CX Capability-Building And Activity-Tracking
Gepubliceerd: 9-4-2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
