The CX Cast
Een podcast door Forrester - Dinsdagen
260 Afleveringen
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208: Unleash your employees’ potential to innovate
Gepubliceerd: 12-12-2019 -
207: Predictions 2020 | All About Proving Business Results
Gepubliceerd: 5-12-2019 -
206: The ROI Of Employee Experience
Gepubliceerd: 21-11-2019 -
205: Connecting design and development
Gepubliceerd: 14-11-2019 -
204: Live your values to grow your business
Gepubliceerd: 7-11-2019 -
203: Boosting Customer Loyalty With Customer Success Mastery
Gepubliceerd: 24-10-2019 -
202: Inclusive Design In Practice
Gepubliceerd: 17-10-2019 -
201: Know Your Customers’ Realities
Gepubliceerd: 11-10-2019 -
200: A Retrospective Of CX/UX
Gepubliceerd: 4-10-2019 -
121: Five Steps To Enable Customer Experience Delivery (R)
Gepubliceerd: 27-9-2019 -
199: The Total Experience
Gepubliceerd: 19-9-2019 -
198: How To Thrive On The Design And Data Science Collision
Gepubliceerd: 5-9-2019 -
197: How To Transition Your Voice-Of-The-Customer Vendor
Gepubliceerd: 30-8-2019 -
196: What B2B Companies Must Learn From DTC Disruptors
Gepubliceerd: 23-8-2019 -
195: Sense & Respond — Part Two
Gepubliceerd: 15-8-2019 -
194: Sense & Respond — Part One
Gepubliceerd: 9-8-2019 -
193: The Ingredients For An Effective UX And Design Research Practice
Gepubliceerd: 2-8-2019 -
192: How To Wake Up From The Nightmare Of Workplace Technology Distraction
Gepubliceerd: 18-7-2019 -
191: Create Employee Personas To Power EX Strategy
Gepubliceerd: 11-7-2019 -
190: Introducing Forrester’s Values-Based Experience Framework
Gepubliceerd: 5-7-2019
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
