The CX Cast
Een podcast door Forrester - Dinsdagen
260 Afleveringen
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189: How To Establish CX Governance
Gepubliceerd: 28-6-2019 -
188: How To Consistently Deliver Great CX
Gepubliceerd: 21-6-2019 -
187: The ROI Of Design Thinking
Gepubliceerd: 13-6-2019 -
186: Radical Innovations In Airbnb’s Voice Of The Customer (VoC) Program
Gepubliceerd: 31-5-2019 -
185: The CX Transformation Story of Daimler Trucks
Gepubliceerd: 24-5-2019 -
184: Change The Game — Lead Radical CX Innovation
Gepubliceerd: 16-5-2019 -
183: Previewing Digital CX Trends, 2019
Gepubliceerd: 7-5-2019 -
182: Start Designing The Future Human-Machine Workplace Now
Gepubliceerd: 3-5-2019 -
181: The Inclusive Design Imperative
Gepubliceerd: 24-4-2019 -
180: The Extended Reality Opportunity Today: Your Employees
Gepubliceerd: 5-4-2019 -
179: Introducing Angelina Gennis — Forrester’s Newest CX Analyst
Gepubliceerd: 29-3-2019 -
178: Use Emotion To Beat Customer Service Stagnation
Gepubliceerd: 24-3-2019 -
177: Forrester’s Top Customer Experience Research Findings Of 2018
Gepubliceerd: 15-3-2019 -
176: Innovate Your Business Model To Drive A CX Advantage
Gepubliceerd: 7-3-2019 -
175: Introducing Forrester’s Employee Experience Index
Gepubliceerd: 28-2-2019 -
174: The Winning Way To Plan Customer Research
Gepubliceerd: 23-2-2019 -
173: The Fear Of Hiring XD Providers And How To Overcome It
Gepubliceerd: 15-2-2019 -
172: The Values-Based Evolution In Marketing, And In The Super Bowl
Gepubliceerd: 8-2-2019 -
171: Supercharge Your Journey Mapping | Part 2
Gepubliceerd: 1-2-2019 -
170: Supercharge Your Journey Mapping | Part 1
Gepubliceerd: 25-1-2019
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
