The CX Cast
Een podcast door Forrester - Dinsdagen
260 Afleveringen
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308: Generative AI Needs Design And Will Transform It
Gepubliceerd: 6-6-2023 -
307: TD Bank’s CX Journey
Gepubliceerd: 30-5-2023 -
306: How To Fit The Role Of CMO
Gepubliceerd: 23-5-2023 -
305: Customer Obsession Matters For CX Quality
Gepubliceerd: 16-5-2023 -
304: Why You Can’t Create Value For Customers
Gepubliceerd: 9-5-2023 -
303: We Try Out Our Own Culture Research
Gepubliceerd: 2-5-2023 -
302: Privacy & CX
Gepubliceerd: 25-4-2023 -
301: Practitioner Stories: Embedding CX Design at Avangrid
Gepubliceerd: 18-4-2023 -
300: Practitioner Stories: Building The CX Function At Avangrid
Gepubliceerd: 11-4-2023 -
299: The CX Leader’s Guide To The Green Consumer
Gepubliceerd: 4-4-2023 -
298: The CX Of Mobility
Gepubliceerd: 28-3-2023 -
297: CX Leader Priorities: Measure CX Performance And Prove ROI
Gepubliceerd: 21-3-2023 -
296: CX Leader Priorities: Enable CX With Technology
Gepubliceerd: 14-3-2023 -
295: CX Leader Priorities: Design Experiences That Drive Loyalty
Gepubliceerd: 7-3-2023 -
294: CX Leader Priorities: Embed Customer Insights Into The Business
Gepubliceerd: 28-2-2023 -
293: CX Leader Priorities: Collect and Analyze Data For Customer Insights
Gepubliceerd: 17-2-2023 -
292: CX Leader Priorities: Establish, Fund, And Scale The CX Function
Gepubliceerd: 13-2-2023 -
291: Our 2023 CX Predictions
Gepubliceerd: 7-2-2023 -
CX Cast 2023 Trailer
Gepubliceerd: 31-1-2023 -
289: Empathy in Customer Service
Gepubliceerd: 21-6-2022
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
