The CX Cast
Een podcast door Forrester - Dinsdagen
260 Afleveringen
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288: The Green Consumer Paradox
Gepubliceerd: 7-6-2022 -
287: The Metaverse Means Next Gen CX
Gepubliceerd: 20-4-2022 -
286: How To Advocate Internally For DEI
Gepubliceerd: 5-4-2022 -
285: Harness Friction In Customer Journeys To Drive Emotional Engagement
Gepubliceerd: 20-3-2022 -
284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0
Gepubliceerd: 10-3-2022 -
283: Amex Takes VoC To The Next Level
Gepubliceerd: 14-2-2022 -
282: Characteristics Of Culture
Gepubliceerd: 31-1-2022 -
281: Top Research In VoC Management ft. Colleen Fazio
Gepubliceerd: 25-1-2022 -
280: Inclusive Experiences Start With Inclusive Language
Gepubliceerd: 10-1-2022 -
279: Co-Host Andrew Hogan On All Things Design
Gepubliceerd: 9-12-2021 -
278: Is CX In Europe Different?
Gepubliceerd: 2-12-2021 -
277: Designing Chatbots Part 2
Gepubliceerd: 25-11-2021 -
276: 2022 CX Predictions
Gepubliceerd: 18-11-2021 -
275: The Right Performance Management Matters For EX And CX!
Gepubliceerd: 11-11-2021 -
274: Customer Experience For CMOs – Championing CX
Gepubliceerd: 4-11-2021 -
273: Customer Experience At NASA
Gepubliceerd: 28-10-2021 -
272: Forrester’s CX Index™ And Improving Customer Experience Quality
Gepubliceerd: 21-10-2021 -
253: Agile and Design Teams – Better Together (R)
Gepubliceerd: 14-10-2021 -
271: CX Participation Is Vital To Automation Success
Gepubliceerd: 7-10-2021 -
270: Trifacta – Improving Customer ROI
Gepubliceerd: 30-9-2021
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
