The Delighted Customers Podcast with Mark Slatin
Een podcast door Mark Slatin | The Agile Brand - Donderdagen
130 Afleveringen
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#70: The 4 Keys to Leading CX Change with Patty Soltis, CCXP
Gepubliceerd: 8-2-2024 -
#69: 5 Tips to Improve Emotional Intelligence for Better CX with Sandra Thompson
Gepubliceerd: 1-2-2024 -
#68: Leveraging Customer Referrals to Drive Exponential Growth with Andy Cockburn
Gepubliceerd: 25-1-2024 -
#67 The Power of Storytelling with Data with Leslie Pagel
Gepubliceerd: 18-1-2024 -
#66: Rob Markey on Building Consistent Loyalty Through Trust and Emotional Connection, Part 2 of 2
Gepubliceerd: 11-1-2024 -
#65: The 3 Dimensions of Customer Value Creation with NPS Co-Inventor, Rob Markey, Part 1 of 2
Gepubliceerd: 4-1-2024 -
#64: The Wheel of Progress: Designing Experiences Based on Deep Customer Desires with Eckhart Boehme
Gepubliceerd: 28-12-2023 -
#63: Secrets to Success with Chick-fil-A Leader Elizabeth Dixon
Gepubliceerd: 21-12-2023 -
#62: Engaging Customers Throughout Their Lifecycle: Key Insights and Actionable Frameworks with Valerie Peck
Gepubliceerd: 14-12-2023 -
#61: The Alien and Clark Kent: Demystifying CX Leadership from AAA's Head of CX, Bryan Sander
Gepubliceerd: 7-12-2023 -
#60: How Emotions and Memory Shape Business Outcomes with Colin Shaw
Gepubliceerd: 30-11-2023 -
#59: Managing the Sludge Caused by "Red Tape" that Impacts Customer Experiences with Dr. Stephanie Thum
Gepubliceerd: 17-11-2023 -
#58: Creating Emotional Connections: The Power of Loyalty Programs with Valerie Peck
Gepubliceerd: 9-11-2023 -
#57: The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty with author Ashley Reichheld
Gepubliceerd: 2-11-2023 -
#56: A Candid Discussion About the CX Profession with Ian Golding, CCXP
Gepubliceerd: 25-10-2023 -
#55: Elevating CX Leadership with the MSU MS CXM Degree with Dr. Tom DeWitt
Gepubliceerd: 17-10-2023 -
#54: Preventing Defection: Innovative CX Strategies for Gathering Feedback and Taking Action with Matt Selbie
Gepubliceerd: 12-10-2023 -
#52: Decoding Trust: The Complex Meaning and Importance of Being Trustworthy, Part 1 of 2 with CEO, Co-author, Andrea Howe
Gepubliceerd: 28-9-2023 -
#51: Storytelling for CX Leaders: Revealing More Than Storytelling Secrets with 'Filling in the Blanks' Filmmaker, Jon Baime
Gepubliceerd: 21-9-2023 -
#50: The Art and Science of Business Storytelling: Crafting Engaging Stories That Inspire Change with Author, Dennis Geelen
Gepubliceerd: 14-9-2023
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
