The Delighted Customers Podcast with Mark Slatin
Een podcast door Mark Slatin | The Agile Brand - Donderdagen
130 Afleveringen
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#90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture
Gepubliceerd: 27-6-2024 -
#89: Salesforce’s Approach to Customer Success, AI, & CX
Gepubliceerd: 20-6-2024 -
#88: How Bilt Uses 3-D Instructions to Enrich Lives
Gepubliceerd: 13-6-2024 -
#87: Empathy-Driven Leadership
Gepubliceerd: 6-6-2024 -
#86: The Power of Social Identity on CX with Professor Gary David
Gepubliceerd: 30-5-2024 -
#85: The Science of Brand Love
Gepubliceerd: 23-5-2024 -
#84: Leading Change by Leveraging Trust with Charles H. Green
Gepubliceerd: 16-5-2024 -
#83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak
Gepubliceerd: 9-5-2024 -
#82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principal, CX Amplified
Gepubliceerd: 2-5-2024 -
#81: Strategies for making cx your growth engine
Gepubliceerd: 25-4-2024 -
#80: Designing Experiences that drive loyalty
Gepubliceerd: 18-4-2024 -
#79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic
Gepubliceerd: 11-4-2024 -
#78: Three Keys to Driving Customer Advocates
Gepubliceerd: 4-4-2024 -
#77: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next
Gepubliceerd: 28-3-2024 -
#76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt
Gepubliceerd: 21-3-2024 -
#75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator
Gepubliceerd: 14-3-2024 -
#74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler
Gepubliceerd: 7-3-2024 -
#73: Bruce Temkin's Blueprint for Fostering Trust in CX and Beyond
Gepubliceerd: 28-2-2024 -
#72: The Crossroads of CX and UX: A Conversation with Darren Hood
Gepubliceerd: 22-2-2024 -
#71: The Contagious Enthusiasm and Customer Intimacy Quadrant with Mary Poppen
Gepubliceerd: 15-2-2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
