The Delighted Customers Podcast with Mark Slatin
Een podcast door Mark Slatin | The Agile Brand - Donderdagen
130 Afleveringen
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#110 Why Your Survey Scores May Be Misleading
Gepubliceerd: 14-11-2024 -
#109 Strategies to Measure and Prove the Value of Customer Experience Investments
Gepubliceerd: 7-11-2024 -
#108 The 'Web of Data': Enhancing CX through Effective Data Integration
Gepubliceerd: 31-10-2024 -
#107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'
Gepubliceerd: 24-10-2024 -
#106: Avoiding the Metric-Centric Trap
Gepubliceerd: 17-10-2024 -
#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care
Gepubliceerd: 10-10-2024 -
#104: Common Barriers to CX Success and How to Overcome Them
Gepubliceerd: 3-10-2024 -
#103: Using Data Visualization to Get Executive Buy-In
Gepubliceerd: 26-9-2024 -
#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference
Gepubliceerd: 19-9-2024 -
#101: CX-PRO - Beyond the Basics: Book Review with the Editor
Gepubliceerd: 9-9-2024 -
#100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics
Gepubliceerd: 5-9-2024 -
#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI
Gepubliceerd: 29-8-2024 -
#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan
Gepubliceerd: 22-8-2024 -
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience
Gepubliceerd: 15-8-2024 -
#96 Building a CX Culture: Everence Federal Credit Union CEO and President
Gepubliceerd: 8-8-2024 -
#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center
Gepubliceerd: 1-8-2024 -
#94: Improving Customer Loyalty through Martech and AI-Powered Solutions
Gepubliceerd: 25-7-2024 -
#93: Driving Superior Customer Experience with AI and Digital Transformation
Gepubliceerd: 18-7-2024 -
#92 Transforming Workplace Culture: Dr. James Killian on Employee Experience
Gepubliceerd: 11-7-2024 -
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
Gepubliceerd: 4-7-2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
