45 Afleveringen

  1. Sue Vardon AO, inaugural CE of Centrelink: On lawyers

    Gepubliceerd: 29-3-2024

  2. 'Do it now, get it right later': payment (in)accuracy in Centrelink - setting the stage for Robodebt

    Gepubliceerd: 19-3-2024

  3. Mr Bates v Post Office part 4 - the roll out of Horizon

    Gepubliceerd: 4-3-2024

  4. Mr Bates v Post Office part 3 - accepting a lemon

    Gepubliceerd: 19-2-2024

  5. Mr Bates v Post Office part 2 - a very poor procurement

    Gepubliceerd: 6-2-2024

  6. Mr Bates v Post Office - shades of Robodebt?

    Gepubliceerd: 24-1-2024

  7. Bonus episode: Sue Vardon AO - inaugural CE of Centrelink (1997-2004)

    Gepubliceerd: 26-12-2023

  8. 16. Taking responsibility - lessons from Robodebt

    Gepubliceerd: 30-11-2023

  9. Bonus Episode: Dr Darren O'Donovon on centering the victims of Robodebt, the fragmentation of knowledge and accountability, and the creation of moral discomfort

    Gepubliceerd: 15-11-2023

  10. 15. Behavioural insights in Robodebt: at last, an argument!

    Gepubliceerd: 8-11-2023

  11. 14. The Grinch that stole Christmas

    Gepubliceerd: 16-10-2023

  12. 13. Pink Batts and Robodebt - lessons not learned

    Gepubliceerd: 9-10-2023

  13. 12. Robodebt as algorithm (part 3) - Jurassic Park ICT and AI

    Gepubliceerd: 4-9-2023

  14. 11. Robodebt as algorithm (part 2) - random number generator decision-making

    Gepubliceerd: 22-8-2023

  15. 10. Robodebt as algorithm (part 1) - junk data and Swiss cheese

    Gepubliceerd: 5-8-2023

  16. 9. Why is it hard to hear whistleblowers? The lessons from Robodebt

    Gepubliceerd: 4-8-2023

  17. Bonus Episode: The Robodebt Report is out - early thoughts and reflections

    Gepubliceerd: 13-7-2023

  18. 4. Culture on the frontlines - Centrelink and Robodebt

    Gepubliceerd: 1-7-2023

  19. 7. 'A bit of a fixer-upper' - DHS and the botched launch of Robodebt

    Gepubliceerd: 1-7-2023

  20. 6. When you discover you've been had - DSS, faux collegiality and the second missed opportunity to stop Robodebt

    Gepubliceerd: 1-7-2023

2 / 3

Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.