Waiting for Service
Een podcast door Amas Tenumah
100 Afleveringen
-
#101 The front Porch of Customer Service is the call Center
Gepubliceerd: 23-6-2022 -
#100 - Customer Retention is the holy grail
Gepubliceerd: 25-3-2022 -
#99 How to convert half of your site visitors w Dr Anna Harrison
Gepubliceerd: 24-3-2022 -
#98 Citizen Customer Services designed to fail
Gepubliceerd: 21-1-2022 -
#97 You are punished for loyalty
Gepubliceerd: 11-1-2022 -
#96 The ROI of customer service is dubious
Gepubliceerd: 4-1-2022 -
#95 Bad Customer Service happens on purpose
Gepubliceerd: 28-12-2021 -
#94 Evolution of Customer experience with Steven Bellghem
Gepubliceerd: 19-4-2021 -
#93 Being a Service Agent can be better we will show you how
Gepubliceerd: 8-2-2021 -
#92 Being a service employee still sucks and how to fix it
Gepubliceerd: 3-2-2021 -
#91 - Looking ahead in 2021
Gepubliceerd: 18-1-2021 -
#90 - 2020 in Review
Gepubliceerd: 11-1-2021 -
#89 The most difficult job in your company is in the contact center
Gepubliceerd: 21-12-2020 -
#87 What Customer Experience actually means in the real world
Gepubliceerd: 8-12-2020 -
#88 How communities can help your customer service
Gepubliceerd: 7-12-2020 -
#86 The chatbot discussion part II
Gepubliceerd: 30-11-2020 -
#85 Let's talk chatbots
Gepubliceerd: 23-11-2020 -
#84 Fulfilling your brand promise
Gepubliceerd: 16-11-2020 -
#83 Operationalizing social media care
Gepubliceerd: 21-10-2020 -
#82 You can't be everywhere your customers are
Gepubliceerd: 15-10-2020
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.
