100 Afleveringen

  1. Episode 40 - Fixing Customer Relationship conundrum part 2

    Gepubliceerd: 6-12-2018

  2. Episode 39 - Fixing the Customer Relationship Management conundrum (w Jamie Ham)

    Gepubliceerd: 2-12-2018

  3. Episode 38 - How to reduce the cognitive load on an Agent

    Gepubliceerd: 19-11-2018

  4. Episode 37 - The 3 Imperatives for Contact center Leaders

    Gepubliceerd: 10-11-2018

  5. Episode 36 - Why you need to be a Persuasion Expert in CX w Jeff

    Gepubliceerd: 20-9-2018

  6. Episode 35 - Why we need to rethink QA

    Gepubliceerd: 20-9-2018

  7. Episode 34 - Stop Telling Call Center Agents when to use the Bathroom

    Gepubliceerd: 2-9-2018

  8. Episode 33 - 3 Strategies for Dealing with difficult customers

    Gepubliceerd: 28-8-2018

  9. Episode 32 - Why Benchmarking is a waste of Time

    Gepubliceerd: 20-5-2018

  10. Episode 31 - What call center leadership looks like after AI eliminates jobs (w/Darren Ford)

    Gepubliceerd: 20-2-2018

  11. Episode 30 - The Service Industry Is Still Measuring The Wrong Things

    Gepubliceerd: 2-2-2018

  12. Episode 29 - Why you can't listen to the experts

    Gepubliceerd: 13-1-2018

  13. Episode 28 - Customers don't trust you

    Gepubliceerd: 23-10-2017

  14. Episode 27 - What Elon Musk Gets About Customer Feedback

    Gepubliceerd: 3-10-2017

  15. Episode 26 - "You Must Consider Your Customers Whores" w Jamie Ham

    Gepubliceerd: 29-8-2017

  16. Episode 25 - The Tyranny Of Incrementalism w Jamie Ham

    Gepubliceerd: 29-8-2017

  17. Episode 24 - We Are So Disconnected w Jamie Ham

    Gepubliceerd: 29-8-2017

  18. Episode 23 - Why You Can't Trust Customers

    Gepubliceerd: 12-6-2017

  19. Episode 22 - Customer Service is harder than Rocket Science pt 2 (w Luke Anderson)

    Gepubliceerd: 10-4-2017

  20. Episode 21 - Customer Service is harder than Rocket Science pt1 (w Luke Anderson)

    Gepubliceerd: 4-4-2017

4 / 5

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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