Waiting for Service
Een podcast door Amas Tenumah
100 Afleveringen
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Episode 20 - Jumping Over The Dollars Of Tomorrow For Cents Of Today
Gepubliceerd: 25-3-2017 -
Episode 19 - Stop Blaming Training for your customer Service problems
Gepubliceerd: 28-2-2017 -
Episode 18 - What A Customer Service Clusterf*** Looks Like
Gepubliceerd: 17-2-2017 -
Episode 17 - I should be fired w Amayea
Gepubliceerd: 12-11-2016 -
Episode 16 - Stop putting Customers First
Gepubliceerd: 6-10-2016 -
Episode 15 - What helping to discover Lady Gaga can teach in CX with Louie Lavella
Gepubliceerd: 21-9-2016 -
Episode 14 - In Defense of Stupid Questions
Gepubliceerd: 10-8-2016 -
Episode 13 - What to do with Millennials in CX
Gepubliceerd: 21-7-2016 -
Episode 12 - Your Call May be Recorded for our comic relief
Gepubliceerd: 23-6-2016 -
Episode 11 - The Damn Millennials are killing the Customer Experience
Gepubliceerd: 19-5-2016 -
Episode 10 - Evolution of International Contact Center Outsourcing
Gepubliceerd: 14-5-2016 -
Episode 9 - Omni Channel Is Bulls***t
Gepubliceerd: 9-5-2016 -
Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham
Gepubliceerd: 19-3-2016 -
Episode 7 - Being a Call Center Agent Sucks and how we can fix it
Gepubliceerd: 22-2-2016 -
Episode 6 - Why car dealerships are going extinct with Jake Ramstack
Gepubliceerd: 12-2-2016 -
Episode 5 - What happened to the Starbucks Experience
Gepubliceerd: 4-2-2016 -
Episode 4 - Outsourcing Is Broken And How To Fix It
Gepubliceerd: 28-1-2016 -
Episode 3 - Stop asking for Customer Feedback
Gepubliceerd: 5-1-2016 -
Episode 2 - The End Of Jobs With Mike Muson
Gepubliceerd: 12-11-2015 -
Episode 1 - Stop Pretending to care about CX
Gepubliceerd: 18-9-2015
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.
