CX Files
Een podcast door Mark Hillary and Peter Ryan - Donderdagen
Categorieën:
369 Afleveringen
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Ted Nardin - Teleperformance - How CX Can Add Value And Create Success
Gepubliceerd: 21-11-2024 -
John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦
Gepubliceerd: 14-11-2024 -
Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX
Gepubliceerd: 7-11-2024 -
EXTRA SHOW: How Does the UK 2024 Budget Impact BPO and CX?
Gepubliceerd: 4-11-2024 -
Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services
Gepubliceerd: 31-10-2024 -
Mark Hillary - The Social Sales Playbook - How B2B Companies Sell To Each Other!
Gepubliceerd: 24-10-2024 -
Neal Topf - Callzilla - Clients Want To Understand BPO Culture Not Just Metrics
Gepubliceerd: 17-10-2024 -
Peter Ryan - When will we see Philippines BPO 2.0?
Gepubliceerd: 10-10-2024 -
Isobel Rogers & Karen Howard - The Launch Of The CX Alliance
Gepubliceerd: 3-10-2024 -
Graham Brown - Alorica - Using AI To Offer CX In Any Language
Gepubliceerd: 26-9-2024 -
Stephen Loynd & Chris Gillen - How AI Has Redefined CX
Gepubliceerd: 19-9-2024 -
Michael Clark - CXTT Consulting - The Tech That Makes CX Work
Gepubliceerd: 12-9-2024 -
Martin Anderson 🍋 - Lemon Contact Centre - Entrepreneurs In CX
Gepubliceerd: 15-8-2024 -
Jonas Berggren - Transcom - AI & Transforming Customer Service
Gepubliceerd: 8-8-2024 -
Leo Lopez - Calltastic - The Top 5 Mistakes Startups Make With CX
Gepubliceerd: 1-8-2024 -
Alistair Niederer - FormIGA - IAOP & GSA join forces for good in BPO and CX
Gepubliceerd: 25-7-2024 -
Stephen Peattie & Dan Castilla - Assessing BPO & CX From Fiji
Gepubliceerd: 18-7-2024 -
Leigh Hopwood - CCMA - CX From The Buyer's Perspective
Gepubliceerd: 11-7-2024 -
Sandra Busby - Cnect Wales - 'Welcome to Wrexham' Could Lead To More CX in Wales
Gepubliceerd: 4-7-2024 -
Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels
Gepubliceerd: 27-6-2024
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
