First Contact: Stories of the Call Center
Een podcast door NobelBiz Studios - Woensdagen
58 Afleveringen
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From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira
Gepubliceerd: 12-3-2025 -
AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi
Gepubliceerd: 12-2-2025 -
Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman
Gepubliceerd: 15-1-2025 -
What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers
Gepubliceerd: 13-11-2024 -
Empowering Women and Event Success in Lead Generation: Sara Malo
Gepubliceerd: 16-10-2024 -
Building a Customer-Centric Culture: Annette Franz
Gepubliceerd: 18-9-2024 -
The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown
Gepubliceerd: 28-8-2024 -
The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment
Gepubliceerd: 24-7-2024 -
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley
Gepubliceerd: 12-6-2024 -
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter
Gepubliceerd: 29-5-2024 -
Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer
Gepubliceerd: 24-4-2024 -
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast
Gepubliceerd: 6-3-2024 -
Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III
Gepubliceerd: 7-2-2024 -
Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff
Gepubliceerd: 1-11-2023 -
The Role of Self-Service in Reducing Churn in Contact Centers: Chris Robinson
Gepubliceerd: 10-10-2023 -
From Nearshore to Global: Contact Center Outsourcing Excellence: Neal Topf
Gepubliceerd: 6-9-2023 -
From Customer to Leader: Bridging Gaps in Contact Center Operations: Dr. Hui Wu-Curtis
Gepubliceerd: 9-8-2023 -
Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
Gepubliceerd: 25-7-2023 -
Navigating Compliance Challenges in the Contact Center Industry: Dan Greenwell
Gepubliceerd: 28-6-2023 -
Master Call Center Customer Service in the Digital Age: Jim Iyoob
Gepubliceerd: 29-5-2023
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
