CSM Practice - The Customer Success Podcast
Een podcast door Irit Eizips & CSM Practice - Vrijdagen
127 Afleveringen
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Future of Customer Success: CEO Perspective on Metrics and Investments
Gepubliceerd: 1-11-2024 -
Boosting CSM Efficiency Through Centralized Data Management
Gepubliceerd: 25-10-2024 -
Increase Renewal Probability by 30% with Customer Health Scores!
Gepubliceerd: 18-10-2024 -
Reduce Churn by 15% with This Simple Approach!
Gepubliceerd: 11-10-2024 -
Transforming Careers From Zero Experience to Successful CSM
Gepubliceerd: 4-10-2024 -
Tips and Tricks for Reducing Customer Churn
Gepubliceerd: 27-9-2024 -
IMPROVE Customer Surveys and INCREASE Survey Response Rates
Gepubliceerd: 20-9-2024 -
How Alex Turkovic Built a Digital Customer Success Team
Gepubliceerd: 13-9-2024 -
Scaling CS: Boost Your Net Retention Rate from 100% to 120%
Gepubliceerd: 6-9-2024 -
How to Become a Value-Driven CSM
Gepubliceerd: 31-8-2024 -
Why You Need to Implement a Customer Champion Program!!
Gepubliceerd: 23-8-2024 -
Achieving 120% NRR with the OGSMT Framework
Gepubliceerd: 16-8-2024 -
Elevating Net Retention Rate with Capability Adoption Scores
Gepubliceerd: 9-8-2024 -
Strategic Insights into the CSM Pooled Model
Gepubliceerd: 2-8-2024 -
TAM vs CSM: Navigating Customer Success Roles
Gepubliceerd: 26-7-2024 -
Should we merge CS and Support roles?
Gepubliceerd: 19-7-2024 -
Why the KORE Score Framework will Retire the Net Promoter Score
Gepubliceerd: 12-7-2024 -
Monetizing Customer Success - A Masterclass in CS Revenue Generation
Gepubliceerd: 5-7-2024 -
Take Your CS Operations Team to the Next Level
Gepubliceerd: 28-6-2024 -
If You Don't Have a Customer Advisory Board Yet...Listen to this!
Gepubliceerd: 21-6-2024
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
